Questions And Answers

What steps need to be taken to restore my cable after it has been out from a storm?

In order to restore your service several steps must be taken. First, we must wait  until electricity to your neighborhood and home is restored. We have no control over this process. Then our technicians inspect the main cable lines which provide your area with service. After they have been repaired, our technicians analyze the connection in your neighborhood to see if it has sustained any damage.  If this local connection has been damaged it will be repaired and your home's service will be reactivated.

The electricity has been restored in my home, however, my cable service is still out.   Why?

It is likely that the storm has damaged the cable lines which provide service to your area.   Therefore, we will inspect and repair the main lines providing service to your neighborhood. Once we have restored these lines we will then inspect the connection to your property. After all service lines have been checked, service to your home will be restored.

Will I receive a credit to my account for the time my service was out?

Our billing system automatically provides credits to our customers in areas that we have identified as not having service for 24 hours.

My cable service is working but the picture quality in my home has degraded after the storm came through. Why?

It is likely that the cable line feeding your neighborhood has been damaged and may need to be repaired.  To report this situation please click here to complete our online service request form.

My neighbor's service is working but mine is not.  Why?

Chances are that the lines providing service to your home have sustained damage and will need to be repaired. To report this situation please click here to complete our online service request form.

I have been trying to contact your office to report an outage but I can't get through. Why?

During storm situations, we add additional staff to answer calls.   However, the outage you are calling to report is likely affecting many of our customers.   As a result, we are experiencing unusually high call volume which can make it more difficult to reach us.  To report this situation please click here to complete our online service request form.