My Account On Demand FAQs - Bright House Networks Tampa Bay

My Account On Demand FAQs

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How much does My Account On Demand cost?
Nothing, its free for all digital cable customers.

Can I access My Account On Demand with Limited Basic or Standard Cable?
No. You must be a subscriber of digital cable.

What are the benefits of Bright House Networks My Account On Demand service?

Save time. No more checks to write.
Save on postage. Never worry about a payment being lost in the mail.
No waiting in lines at payment centers.
View statement summary securely on the TV.

What payment methods are accepted?
You can use a MasterCard, VISA or American Express credit cards.

Are the transactions secure?
Unlike websites, the information does not travel across the public internet/web. Rather, the information travels directly between your set top box and Bright House Networks over our private, secure network.

Will I still receive a paper copy of my statement through the U.S. mail?
Yes, you will continue to receive a paper statement.

How soon is a payment applied?
Your one time payment will immediately be applied to your account.
A recurring credit card payment will automatically pay your statement amount each month, beginning with your next scheduled statement.

When is the recurring payment charged to my credit card?
The payments are charged on the payment due date.

Can I make a payment on any TV?
Yes. You can make payments on any TV in your home that has a set top box.

What if I want to update my recurring credit card information?
You can modify your existing recurring credit card information (change the credit card number or expiration date) by simply entering new recurring credit card information.

My Account On Demand Error Codes

What are some of the common error codes I might see when using My Account On Demand?

Nature of Error:	Error Message:
Entered incorrect PIN	On the first and second attempt: The PIN you entered is incorrect. Please enter the last 4 digits of your account number. Your account number appears on the top portion of your statement, beginning with 8223.
	On the third attempt: You have reached the maximum number of entry attempts without success. Please verify your account number and try again or call customer care at 1-888-216-4149. If you get this error, you can change the channel, return to the application and try again with the correct PIN.
Invalid credit card number	Payment failed. We were unable to process your payment. credit card was rejected due to: invalid cardholder number. Authorization failure: credit card declined. Please try again.
Invalid credit card vendor	Payment failed. We were unable to process your payment. Credit card payment failed for some unknown reason. Please try again later.
Incorrect number of digits in credit card field	We are unable to process your payment. Credit card number must be at least 15 digits. Please try again.
Invalid credit card expiration date.	Payment failed. We were unable to process your payment. Credit card was rejected due to: Invalid Expiration date.
Zero dollar payment amount entered	Payment failed. We were unable to process your payment. The payment amount that was entered must be a positive value: 0.00
No credit card number entered	Payment failed. We were unable to process your payment. Credit card number must contain at least 15 digits. Amount: XX.XX Card Type A Expiration Date: XX, Expiration Year: XX

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