Digital Phone Frequently Asked Questions (FAQs)

1. Q: What is Bright House Networks Digital Phone? 
A: Digital Phone is the name for Bright House Networks home phone service. Digital Phone works with your existing phones and outlets, and in most cases you can keep your same phone number

2. Q: Does Bright House Networks Digital Phone work like my home phone? 
A: Digital Phone works just like any regular home phone service. You can make local and long distance calls and use a fax machine, alarm system, dial-up Internet and anything you use your home phone to do. Digital Phone also offers the services you expect like directory assistance and international calling.

3. Q: What is my calling area and what is the charge for Bright House Networks Digital Phone? 
A: Digital Phone Unlimited Nationwide lets you call anyone, anytime, anywhere in the continental U.S., Alaska, Hawaii, Puerto Rico, Guam, The U.S. Virgin Islands, N. Mariana Islands and Canada as frequently as you would like for as low as $39.95 per month when combined with other Bright House Networks services. Digital Phone Unlimited Florida provides unlimited calling at any time within the state of Florida for as low as $28.95 per month when combined with other Bright House Networks services.

4. Q: What calling features are included with Bright House Networks Digital Phone? 

Click here for instructions on using Digital Phone calling features.

5. Q: Can I make international calls with Bright House Networks Digital Phone? 
A: Yes. Bright House Networks Digital Phone offers competitive International rates for your use.

6. Q: Can I use my calling card for long distance calls with Bright House Networks Digital Phone? 
A: Yes, calling cards can be used with your Digital Phone service. With Bright House Networks Unlimited Nationwide calling plan, you have no need for calling cards because it includes unlimited long distance calling in the U.S. (including Alaska and Hawaii), Canada, Guam, Puerto Rico, U.S. Virgin Islands and N. Marianna Islands for as low as $39.95 per month (plus taxes and fees).

8. Q: Can I call 911 using Bright House Networks Digital Phone? 
A: Yes, absolutely. Enhanced 911 (E911) services are supported. In case of a power outage, 911 access and other Bright House Networks Digital Phone features may not be available.

9. Q: Do I have any online access to my Digital Phone? 
A: Yes. Bright House Networks is proud to offer you Digital Phone Online Tools; giving you the ability to access, listen and manage voice mail and other Digital Phone features online.  It's so easy to use all you have to do is log-in and listen, then simply save or delete your messages.  Click here to access Digital Phone Online Tools now.

10. Q: How do I arrange for the installation of Bright House Networks Digital Phone? 
A: To order Bright House Networks Digital Phone call 1-866-976-EASY. A customer representative will help you with your Digital Phone service order and schedule your installation.

11. Q: If I need a service call, will Bright House Networks provide support? 
A: Bright House Networks provides complete support for all of the services we provide, including Bright House Networks Digital Phone. Our technical support personnel are available to you 24 hours a day, 7 days a week, accessible by simply dialing 611 from your Digital Phone service or your local customer service number.

12. Q: Will I be provided a detailed breakdown of my summarized international, Directory Assistance and Operator Services call activity? 
A: Yes. You can access your call details online at mybrighthouse.com.

13. Q: Can I block telemarketing calls? 
A: Yes. Simply register with the National Do Not Call Registry at www.donotcall.gov and your Digital Phone number will be excluded from most telemarketing calls for five years.

14. Q: How many phone lines can I have with my Bright House Networks Digital Phone Service? 
A: You may have a total of two Digital Phone lines. A second line is available for an additional cost per month. You can subscribe to the Unlimited Nationwide plan if you have Unlimited Nationwide on your first line, or the Unlimited Florida plan.