Joe Durkin
Senior Director Corporate Communications
(727) 329-2926
Joe.durkin@mybrighthouse.com
Bright House Networks Announces
Enhanced Business Solutions Product Line
(October 24, 2006 – St. Petersburg, FL) Bright House Networks today introduced its new commercial service line designed to benefit both large and small businesses. The new service, dubbed Bright House Networks Business Solutions, features significant enhancements intended to make life easier for business customers.
Understanding that different size businesses have vastly different needs, Bright House Networks Business Solutions includes Enterprise Services, which is designed for large and data-intensive organizations. Enterprise Services incorporates the company’s full suite of technology and includes Metro Ethernet, managed networks, data protection services and direct Internet access via fiber.
The other area of focus is Small Business Services, structured to meet the unique needs of home-based, small and mid-sized businesses.
Small Business Servicesintroduces value packages that allow business customers access to such services as user-level security and automatic remote backup which are included with their broadband service without additional cost.
Bright House Networks Business Solutions also provides local support experts who understand how businesses strategically use broadband services to drive success.
“Enhancing our services to meet the changing needs of our business customers reinforces our long-term commitment to our brand promise of making life easier,” said Kevin Hyman, president of Bright House Networks Tampa Bay Division. “We’re confident that with Business Solutions, we’ll be recognized as the best business broadband provider in the market.”
The changes do not affect Bright House Networks residential Internet service, which will continue to be offered under the Road Runner brand.
Terri McNulty, Vice President of Advanced Broadband Services explained “One of the keys to this new initiative is our understanding that business owners expect more than just a business-caliber Internet connection; they want experts who will provide and support the right technologies for their particular company’s needs.”
About Bright House Networks
Bright House Networks is the nation’s sixth largest MSO with over 2 million customers in several large markets including Bakersfield, California; Birmingham, Alabama; Detroit, Michigan; Indianapolis, Indiana; Orlando, Florida (Central Florida Division) and Tampa Bay, Florida along with several other smaller systems in Alabama and the Florida Panhandle. The high-growth Tampa/Central Florida markets are contiguous and form one of the country’s largest cable clusters.
Bright House Networks customers have Digital Phone, Video on Demand (VOD), Subscription Video on Demand (SVOD) and the immensely popular, Digital Video Recorders (DVR) available to them. The company’s Florida operations currently deliver nearly 300 channels to customers and were among the first in the country to offer High Definition Programming. Since its introduction, High Definition Programming has achieved impressive acceptance with Bright House Networks customers who are equipped to receive the signals.
In July 2006, Bright House Networks ranked “Highest in Residential All-Distance Customer Satisfaction in the Southeast Region,” according to the prestigious J.D. Power and Associates 2006 Residential All-Distance Telephone Customer Satisfaction StudySM. The southeast region consists of nine states including Florida and Alabama. Just over a month later, J.D. Power and Associates 2006 Residential Cable/Satellite TV Customer Satisfaction StudySM found that Bright House Networks ranked “Highest in Customer Satisfaction Among Cable/Satellite Television Subscribers in the South Region,” a region that consists of 14 states, including Florida and Alabama.
Exceptional customer service is the company’s cornerstone of its business and top priority across all operating units. Bright House Networks local Customer Care is available 24 hours per day, seven days per week, including holidays. Public affairs, social responsibility and community involvement continue as major initiatives for the company as an ongoing commitment to the families and communities Bright House Networks serves. This includes long-term commitments to education and to what matters in the lives of Bright House Networks communities.
Bright House Networks also owns and operates two 24-hour local news operations; Bay News 9, Bay News 9 En Español, Catch 47 Tampa Bay Sports Channel, Travel Weather Now, Tampa Bay on Demand and Baynews9.com serving the Tampa market and serving the Orlando area; Central Florida News 13, News 13 Weather NOW, Central Florida on Demand, and cfnews13.com.
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