Joe Durkin
Senior Director Corporate Communications
(727)329-2926
joe.durkin@mybrighthouse.com
Bright House Networks Phone Customers Top 300,000
Popularity of Digital Phone Reaches New Heights
(October 24, 2006 – St. Petersburg, FL) -- Bright House Networks today announced it now has more than 300,000 Digital Phone customers throughout its Florida footprint, which consists of its seven- county Tampa Bay Division and its nine county Central Florida (Orlando) Division
The immensely popular service, which was first introduced in the company’s Tampa Bay Division in the fall of 2004, quickly won national recognition from the highly respected J. D. Power & Associations. According to J.D. Power & Associates’ 2006 Residential All-Distance Telephone Customer Satisfaction Study, Bright House Networks ranked highest in customer satisfaction among all U.S. telephone service providers in the Southeast Region. The company’s customer satisfaction scores in the Southeast Region even surpassed those of traditional phone service providers according to the study. The Southeast Region includes Florida, Georgia, South Carolina, North Carolina, Kentucky, Tennessee, Alabama, Mississippi and Louisiana.
“Reaching a threshold of this magnitude is exciting,” said Kevin Hyman, president of Bright House Networks Tampa Bay Division. “But what’s more exciting, is that we’re able to provide to our customers a quality service that lives up to our brand promise of making their lives easier.”
With its unlimited nationwide calling plan, Bright House Networks Digital Phone customers can call anyone in the
U.S., Puerto Rico and Canada
and talk as long as they want and as frequently as they like. Florida customers also have an unlimited Florida plan. The first and only phone service of its kind that eliminates local toll and in-state home long distance charges to create a no-hassle, flat-rate, state-wide calling plan designed for Florida residents.
Bright House Networks’ Digital Phone customers may bundle their service into a combination package of cable, phone and Internet services or purchase it separately. Customers with bundled Bright House Networks’ services enjoy the simplicity of having one bill for all services.
The company’s commitment to providing quality Digital Phone service is further enhanced with the Bright House Networks participation in NENA, the National Emergency Number Association. Bright House Networks is a member of NENA’s E9-1-1 Next Generation Partnership Program and is committed to supporting the Emergency Number Professional (ENP) Leadership program.
Reliability and safety are two driving principles of Bright House Networks Digital Phone service. Since its launch, Digital Phone has delivered Enhanced 9-1-1 emergency service to all of its customers automatically and at no additional charge.
Further, Bright House Networks owns its own network ensuring reliability, affordability and network enhancements. “Unlike other Digital Phone services, we do not have to rely on someone else’s network,” said Hyman. “We provide the services ourselves and support them with free local customer service, making Bright House Networks more accountability to our customers.”
About Bright House Networks
Bright House Networks is the nation’s 6th largest MSO with over 2 million customers in several large markets including Bakersfield, California; Birmingham, Alabama; Detroit, Michigan; Indianapolis, Indiana; Orlando, Florida (Central Florida Division) and Tampa Bay, Florida along with several other smaller systems in Alabama and the Florida Panhandle. The high-growth Tampa/Central Florida markets are contiguous and form one of the country’s largest cable clusters.
Bright House Networks customers have Digital Phone, high-speed data (HSD), Video-on-Demand (VOD), Subscription Video-on-Demand (SVOD) and the immensely popular, Digital Video Recorders (DVR) available to them. The company’s Florida operations currently deliver nearly 300 channels to customers and were among the first in the country to offer High Definition Television signals (HDTV). Since its introduction, HDTV has achieved impressive acceptance with Bright House Networks customers who are equipped to receive the signals.
Exceptional customer service is the company’s cornerstone of its business and top priority across all operating units. Bright House Networks local, customer service centers are available 24 hours per day, seven days per week, including holidays. Public affairs, social responsibility and community involvement continue as major initiatives for the company as an ongoing commitment to the families and communities Bright House Networks serves. This includes long-term commitments to education and to what matters in the lives of Bright House Networks communities.
Bright House Networks also owns and operates two 24-hour local news operations; Bay News 9, Bay News 9 En Español, Catch 47 Tampa Bay Sports Channel, Travel Weather Now, Tampa Bay on Demand and Baynews9.com serving the Tampa market and serving the Orlando area; Central Florida News 13, News 13 Weather NOW, Central Florida on Demand, and cfnews13.com.
